Careers

                                                                                            Catholic Social Services of Clarke County
                                                                    Emergency Assistance Case Manager Job Description

Major Objective: Interview and assess individuals and families to determine eligibility for emergency assistance utilizing agency resources or by making appropriate referrals to other community, state, and federal agencies.
Position Reports to: CSS Office Director
Status: Full-time; non-exempt
Qualifications: Bachelor’s Degree in the field of social science or education. Candidate must possess above-average communication skills. Must have a valid Alabama Driver’s License and have personal automobile insurance coverage. Travel within Clarke, Choctaw, and Monroe, Counties may be required. Candidate must successfully complete the Archdiocesan Child Protection Training and background check.
Responsibilities:

• Interview client and review documentation to determine eligibility for emergency assistance.
• Provide client with written information on needed documentation to determine eligibility and instruct client on how to return this information in a timely manner.
• Set individualized goals for client based on needs identified during assessment.
• Document client history, expressed need, goals, and other relevant information into computerized case management system each time client is seen in the office or spoken with by phone.
• Maintain up to date knowledge of other community resources that may be able to partner with CSS or assist with client needs.
• Return client telephone calls inquiring about services.
• Follow-up with clients by phone for up to 90 days following initial request for assistance and document progress towards goals.
• Schedule home visits for clients unable to come to agency.
• Participate in outreach efforts by providing casework services off-site at churches, community centers, and other venues.
• With written client permission, serve as an advocate or liaisons with landlords, medical providers, and other community resources to assist client with obtaining services or resolving problematic issues.
• Attend workshops, conferences, and other training events to become knowledgeable and keep up to date regarding issues such as poverty, drug/alcohol addiction, and mental health.
• Participate in agency staff meetings and public appearances on behalf of agency when requested.

                 Send resume to Marilyn D. King, mdking@mobarch.org by April 15^th, 2022, or mail to 188 S. Florida Street, Mobile, Al 36606

Major Function: Ensures the Catholic Social Services Mission of service, empowerment and enrichment of those in need is carried out with dignity in keeping with the professional and ethical standards through each of the ministries provided by CSS at the Robertsdale Office.  

Accountable: Archdiocesan Director of Social Services

Qualifications: Minimum requirement of Master’s Degree in social sciences or a related field; and 3-5 years’ administrative experience preferred. Must be a practicing Catholic in good standing. Employee must successfully complete the Archdiocese of Mobile’s Children and Adolescent Protection Program and background check. Position requires employee to have current Alabama Driver’s License and insurance coverage of personal vehicle, which will be driven for business purposes.

Responsibilities:

• Serves as a conscience to staff to ensure the Mission of CSS is followed and all inquiries for services are handled in a spirit of confidentiality and professionalism.
• Maintains adequate staff office coverage for service of clients during published office hours of 8:30-4:30, Monday through Friday.
• Ensures the equitable delivery of CSS services to all persons regardless of religious affiliation in Baldwin and Escambia Counties.
• Responsible for hiring, providing for training, supervising, and evaluating performance of staff.
• Assists staff with setting goals for and reaching service outcomes.
• Maintains statistical data for agency, prepares annual report, and has over sight of Facebook, website data, and other media.  
• Responsible for holding weekly staff meetings and for issuing inter-office communications which clarify and affirm operational policies and procedures.
• Plans and executes bi-annual staff in-services that address issues relevant to all staff.
• Meets bi-monthly with Archdiocesan Director to facilitate the carrying out of CSS personnel and ministry policies Maintains a minimum of bi-weekly telephone contact to discuss strengths, challenges, and a timeline for resolving issues. Seeks more frequent contact if assistance is needed.
• Responsible for ensuring adequate and quality public relations coverage as needed for CSS ministries.
• Participates in the recommendation of new Board Members in keeping with identified needs of the overall Board. Responsible for orienting new Board Members to agency program and staff, clients, and local social service network.
• Convenes and meets bi-monthly with Board and with Board Chair and Executive Committee, or Committee Chairs as needed. Communicates with Board Members in a timely manner regarding meeting dates. Responsible for maintaining written minutes of all formal Board and Committee meetings.
• Responsible for preparation of annual Catholic Charities/United Way budgets. Seeks input and approval of budgets with the Archdiocesan Director prior to submission for funding. Monitors ongoing financial picture of agency with Board members. Consults with Archdiocesan Director regarding funding shortfalls.
• Director responsible for sustaining United Way relationship for the agency and satisfying all membership requirements.
• Researches and applies for grant opportunities to fund CSS programs.
• Actively participates in annual Catholic Charities’ Campaign by speaking at parish masses and recruiting staff/volunteers to do also.
• Seeks opportunities to speak on behalf of CSS ministries within the community.

Submit resumes to mdking@mobarch.org by May 16^th, 2022

CAtholic Social Services of baldwin county Emergency assistance
case manager job description

• Conduct client intake and assessment; determine eligibility for emergency assistance.
• Encourage and assist clients to participate in setting goals and evaluating progress towards increased self-sufficiency.
• Develop knowledge of existing community, state, and federal agency programs that may address client needs.
• Build and maintain positive relationships with other service providers.
• Conduct home visits to provide intake and assessment meetings for those clients unable to come to the office.
• Document and maintain up-to-date client information, services provided, or referrals made.
• Follow-up with clients by phone for up to 90 days following initial request for assistance and document progress toward client goals
• Advocate on behalf of clients to obtain services or resolve problematic issues.
• Provide regular reports of casework activities, progress, and concerns to supervisor.
• Attend trainings, webinars, program meetings, and staff meetings.